Return & Exchange Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for store credit or a different product.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original product packaging
• Returned items must have no visible signs of wear or use

To initiate a return, please complete the following steps:

• Reply to your order confirmation email to request which products you would like to return
• Print the prepaid return shipping label that you will receive by email
• Send all items back to us using the label provided

Customers can return their product for store credit or exchange within 30 days of purchase. Please note the following exceptions to our return/exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must be in any original product packaging and must not have any visible signs of wear, use, or wash

What do I do if I received a defective order?

There is no such thing, FF5 makes no mistakes. SIKE! That's clearly a joke. Ok Focus.